Terms of Service
Effective Date: December 23, 2025
These Terms of Service (“Terms”) govern access to and use of the Fastchop website and mobile application (collectively, the “Platform”), operated by Fastchop Logistics Limited (“Fastchop”, “we”, “us”, or “our”).
By accessing or using the Platform, you agree to be bound by these Terms in full. If you do not agree, you must discontinue use of the Platform.
For questions, contact support@fastchopapp.com.
1. Nature of Services
Fastchop provides a technology platform that enables users to place orders for meals from third-party restaurants and have those orders delivered by delivery riders (“Riders”).
Fastchop facilitates order placement, payment processing, and delivery coordination only.
Fastchop does not prepare, cook, package, or inspect food items and does not operate as a restaurant, food vendor, or caterer.
2. Restaurant Independence
Restaurants displayed on the Platform are independent third parties and are not owned, operated, endorsed, or controlled by Fastchop.
Menu descriptions, prices, availability, and images are provided by restaurants or derived from historical data and are shown for reference only.
Fastchop makes no representations or warranties regarding food quality, safety, preparation methods, allergens, or compliance with health regulations, which remain the sole responsibility of the restaurant.
3. Accounts & Eligibility
The Platform is available only to individuals who are at least 16 years old and legally capable of entering binding contracts.
To use the Platform, you must create an account by providing accurate and complete information, including your name, contact details, and delivery address.
You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
Fastchop may request additional verification information at any time and may suspend or terminate accounts that provide false, misleading, or outdated information.
4. Orders & Acceptance
Orders are placed by selecting items from available restaurants and confirming checkout. Once confirmed, an order constitutes an offer to purchase.
Orders may be cancelled only before acceptance by the restaurant. Once accepted, the order becomes final and cannot be modified or cancelled, except as required by applicable law.
Order confirmations, summaries, and history are available within your account.
5. Delivery Terms
Delivery is performed by Riders from the restaurant to the delivery address provided by the user.
You are responsible for ensuring the accuracy of delivery details and availability to receive the order.
Fastchop is not responsible for failed or delayed deliveries caused by incorrect information or user unavailability.
Any missing items or delivery issues must be reported immediately upon delivery for review.
6. Pricing & Payments
All prices are displayed in Nigerian Naira (₦) and may include applicable taxes.
Delivery fees and other charges are shown at checkout prior to order confirmation.
Payments are processed through secure third-party payment providers. Fastchop does not store users’ card or banking details.
By confirming an order, you authorize Fastchop and its payment partners to process payment for the total amount displayed.
7. Refunds, Cancellations, and Credits
7.1 Order Cancellations
Orders may be cancelled only prior to acceptance by the restaurant. Once accepted, orders are final and non-cancellable, except where required by applicable law.
7.2 Refund Eligibility
Refunds are not automatic. Fastchop may issue a refund or account credit at its discretion, except where a refund is required under Nigerian consumer protection laws.
Refunds or credits may be considered only in the following circumstances:
- Non-delivery of an order
- Significant missing items confirmed at delivery
- Duplicate or erroneous charges caused by a system or payment error
7.3 Non-Refundable Situations
Refunds shall not be issued for:
- Change of mind after delivery
- Incorrect delivery details provided by the user
- Delays caused by factors beyond Fastchop’s reasonable control
- Dissatisfaction with food quality, taste, or preparation, which remains the responsibility of the restaurant
7.4 Credits
Where appropriate, Fastchop may issue account credits instead of monetary refunds.
Credits are non-transferable, non-redeemable for cash, and may be subject to expiration.
7.5 Refund Processing
Approved refunds shall be processed through the original payment method within a reasonable timeframe, subject to third-party payment processor timelines.
8. Platform Availability
Fastchop does not guarantee uninterrupted or error-free access to the Platform.
Temporary outages, maintenance, or technical issues may occur.
You are responsible for maintaining compatible devices and internet access.
9. Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Misuse the Platform or interfere with its operation
- Provide false or misleading information
- Attempt to gain unauthorized access to systems or data
Fastchop reserves the right to suspend or terminate access for violations.
10. Intellectual Property
All intellectual property rights in the Platform, including trademarks, logos, text, and software, are owned by or licensed to Fastchop and are protected by Nigerian and international laws.
You may not copy, modify, distribute, or exploit any content without prior written consent.
11. Liability & Indemnity
To the fullest extent permitted by law, Fastchop disclaims liability for indirect, incidental, or consequential damages arising from use of the Platform.
You agree to indemnify and hold Fastchop harmless from claims, losses, or damages arising from:
- Your misuse of the Platform
- Breach of these Terms
- Provision of inaccurate information
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
The courts of the Federal Republic of Nigeria shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
13. Data Protection
Fastchop collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms.
14. Updates & Notices
Fastchop may update these Terms from time to time.
Material changes will be communicated via the Platform. Continued use of the Platform constitutes acceptance of updated Terms.
Electronic notices provided via email or in-app notifications satisfy legal communication requirements.